Your Well-being is our Priority

COVID-19 Update as on 23rd April, 2020




We are in the midst of an unprecedented situation and at ITC Hotels, the safety and well-being of our guests and associates remain our top priority.


Our hearts and thoughts go out to all those who have been impacted by the current situation, either directly or indirectly, and we are truly inspired by all those who are working tirelessly at the forefront looking after people in need.


We are monitoring the Coronavirus (COVID-19) outbreak closely, collecting all the relevant information from government and medical authorities, adhering to protocols from subject matter experts and are in touch with the concerns shared by our guests.

Here are a few important updates that we would like to share with you:


Health & Safety Measures:


1. Associate Health, Safety and Knowledge: Our associates have been trained in processes of hygiene protocol and are receiving enhanced training on health & safety measures relevant to the current situation.

2. A dedicated central cross-functional team has been formed and is on standby 24/7 to support the hotels and coordinate with relevant local and regional authorities.

3.Cleaning Products, Processes and ProtocolsAll hotels are adhering to special sanitising and disinfecting protocols with particular attention being paid to high-touch items, surfaces and fixtures, with increased frequency and intensity of cleaning public spaces and back of the house areas.


Hotels & Services:


As directed by Government authorities, and supporting the Work From Home guidelines, many of our essential operations are at the minimum staffing level. Accordingly, we are temporarily not accepting new reservations at select hotels and have also curtailed some services at hotels that are currently operating. We regret the inconvenience caused.

In case you plan to visit our hotels now or in the immediate future, we request you to please call the respective hotels or our toll-free numbers 1800 102 2333 / 1800 419 6444 or email us at to know more.



Flexibility in your travel


We understand that in the current environment, travel plans could be subject to change at the last minute and in recognition of this, we have modified our cancellation policies as below:


1. For guests with existing reservations for any future arrival date, including reservations with pre-paid rates, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30th June, 2020.  Please note that any changes to existing reservations will be subject to availability and any rate differences.


2. For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between 17th March, 2020 and 30th June, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.


3. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.


4. For changes in Group Bookings, we will interact closely with our guests, to manage the changes on a case by case basis. Our hotels are actively cooperating with our guests to address the needs of each group, including moving events to a later date.


5. For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organiser or the hotel.



Your Club ITC Green Points and membership status


We recognise that your travel plans could be affected by the prevailing environment. Keeping this in mind, we are pausing the expiration of all Club ITC Green Points scheduled to expire between 17th March, 2020 and 31th October, 2020. Further, the current membership status will remain extended until 31st December 2020. 


For your membership related queries, please contact us at:

Club ITC loyalty program – Toll-free - 1800 103 2482 | Email-

Club ITC Culinaire loyalty program - Toll-free - 1800 103 2482 | Email-



We assure you of our continued best efforts in these challenging times and we will keep updating you with relevant information. As always, we value and look forward to your feedback or suggestions, which you can share with us at


Stay safe. Stay healthy.